​What matters in online delivery?

Mar 26, 2019

What is most important to you, in your delivery programme?

  • Cost
  • Delivery Time
  • Visibility
  • Flexibility
  • Carrier Choice

In a world faced with inflation and economic diversity, many retailers would instantaneously state cost as the answer to this question. However, when their consumers are faced with different standards of delivery and long transit times with no tracking, priorities begin to shift.

Now, the perfect service would be one that is a cheap, quick, tracked and flexible, all completed by the consumers favourite local courier or post worker. Unfortunately, for many retailers, this is not realistic, as faster and more comprehensive delivery services come at a higher cost. As an online retailer, you need to make some difficult choices, and sacrifices in some cases. You need to do what is best for your bottom line, whilst maintaining your customer’s loyalty.

The first thing we recommend to our retailers is to be transparent and offer choice. Giving the customer the option to choose between a cheaper service with a longer transit time, or a faster, ‘express’ service. Handing the choice back to the consumer can increase satisfaction and create returning sales.

What customers appreciate is honesty and reliability, knowing that they will receive their parcel safely, in a time they have agreed to.

Take a look at our services. With our wnDirect GO, PRONTO and RAPIDO services, you are sure find a delivery programme perfect for you business.

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